MSO Services
Practice Assessment Services
Overview of Practice Operations (Complimentary)
Through a series of personal interviews, on-site analysis, and customized staff surveys, our practice management specialists will help you better understand the current status of your practice and explore opportunities for improvement. This complimentary assessment is an opportunity for you and your staff to access the experience and expertise of the Connect the Docs team without cost or obligation.
Comprehensive Practice Assessment
The CTD staff can perform a detailed audit of every aspect of your practice. We begin by conducting in-depth interviews of all staff members and providers. We review practice goals, identify strengths and opportunities, and develop a department by department plan for reducing costs, improving patient care and maximizing the bottom line. After the assessment is complete, CTD specialists will be available to help you turn your plan into reality.
Department Specific Assessment
When you and your team are looking to improve a specific area or your practice, Connect the Docs can help. Our practice management specialists will spend time in your office analyzing your current systems in a single department. From the front desk to the back office, we will identify opportunities for improvement and give you specific steps to implement change.
Payor Contract Analysis
Understanding your payor contracts can be challenging. Knowing when or how you can improve payment rates requires the help of an expert. Connect the Docs begins by arranging an initial review of your contracts and then offers support in evaluating, negotiating and managing all your payor relationships.
Billing and Coding Audit
CTD will conduct detailed audits of your group's coding, documentation, and revenue cycle management systems. CTD delivers a cost effective way to make sure you leave nothing on the table.
Marketing/Public Relations Needs Assessment
CTD understands the need to build and maintain your practice’s place in the community. The CTD Network is a great start. Our staff is also available to help you develop a customized strategic plan that uses your marketing dollars effectively.
Practice Management
Strategic Planning and Business Development
CTD’s management team will work with your practice leadership to develop a strategic vision and clearly define the path to making your vision a reality. From new services to ancillary business opportunities, CTD delivers the expertise to make things happen.
Executive Oversight
In today’s challenging healthcare environment, some areas of your practice may need some specialized attention. Our executive team can help you and your practice leadership to manage topics from physician relations and compensation, to delicate legal and business issues.
Management Development Programs
Busy practice managers and supervisors often don’t have the opportunity to take time out to build their skills and rarely have someone to work with on some of their most challenging problems. Our management development programs are specifically designed to support your current leadership as they guide your practice to success.
Operations Enhancement and Reorganization
Sometimes even the most efficient practice needs a tune up. Our staff can help you examine opportunities to redesign your work and patient flow to maximize efficiency.
General Practice Management Services
The CTD staff can help you manage a single project or your entire office.
Group and Individual Training (See Education Programs)
CTD offers comprehensive individual training for managers, medical assistants, front desk staff, back office staff, etc. We also offer group training with our numerous education programs.
Human Resources
Recruiting
CTD understands the need for top notch employees. Our recruiting staff can help you sort through applicants, review skills and experience, check backgrounds and put the right person to work for you. We may have already found the right person for the job.
Staff Sharing Programs
Do you need someone part time or short term? The CTD staff sharing program allows you to share employees with other offices. Let us know what you are looking for and we can help.
Staff Programs
The CTD staff program will let you keep your staff without keeping all the frustrations of being a California employer. Contact CTD for information on this cost saving program.
Policy and Procedure Development and Implementation
Sometimes the best policies of a medical office can get lost in the day to day effort to care for patients. Our team can help you identify, document and train your staff on the most appropriate policies and procedures for everything from patient service to employee relations.
Progressive Discipline
Our team can help your staff use the progressive discipline system to improve employee job performance, manage difficult behavior, and if necessary make staff changes with confidence.
Dispute Resolution
Sometimes conflicts in the office can spiral out of control and have a real impact on patient care and employee morale. Our management team gets involved and helps your staff work through the issues and develop effective solutions to maintain a positive environment.
Risk Management / Labor Relations
CTD works closely with an experienced group of labor relations experts. Our goal is to help you reduce the risks associated with employment in California. When necessary, our team is available to help you respond to employee concerns appropriately.
Staff Development, Performance Review
The CTD team will work with your management and staff to implement proven systems for evaluating staff needs and delivering effective tools for employee development.
Employee Benefits and Payroll Coordination
Our team can take care of everything from employee enrollment in benefit programs to payroll issues, garnishments, and COBRA rights.
Job Description Development and Analysis
Employee job descriptions are one of the most powerful tools your practice has to communicate expectations to your staff. The CTD team can help develop effective job descriptions that make your team as productive as possible.
Negotiated Member Discounts
Malpractice Discounts
As a member of Connect the Docs you may be eligible to receive discounts of up to 35% thru SCPIE. Find out today if you are paying too much for malpractice.
Purchasing Discounts
CTD has negotiated significant discounts with your practice's most important vendors. Companies like McKesson and Office Depot offer discounts of up to 40% to CTD members.
Financial Management
Accounting and Bookkeeping Services
From basic bookkeeping to complex accounting, CTD has the resources you need.
Accounts Payable Support
CTD delivers the right amount of support to meet your needs and helps keep costs down when paying your bills. Our team is experienced with cash management, timely payment, and communication.
Vendor Negotiation
A bad contract can cost a medical office thousands of dollars, burden it with unnecessary equipment, or lock it into a relationship with an unresponsive vendor. Preparation and vigilance on the part of CTD can lead to a “win-win” situation for both parties.
Preparation and Review of Financial Reports
The CTD team will work with you to develop and analyze your financial data so you can make meaningful decisions about the future of your practice.
Cash Control Policies and Procedures
Let the CTD team work with you to establish and implement some policies to protect your revenue.
Documentation Support (1099, W2. K1, Etc.)
We can prepare all your year end documentation while you and your staff stay focused on patient care.
Pension/401K services
Coordination with Third Party Administrators, 401K enrollment meetings, 401K loan processing and other plan administration.
Operations
IT Support
From network specialists to someone to fix a jammed printer, CTD offers an "as needed" cost-effective solution to your IT needs.
Affordable EMR/PM system
CTD has partnered with CHMB/Allscripts to offer a competitive low rate for EMR and practice management systems.
Payor Contract Negotiation
CTD specialists will negotiate all contracts for the best possible rate.
Strategic Marketing
Our Marketing Specialists will design a strategic marketing plan to build your practice that is cost conscious and effective.
Web-Site Development
By combining the needs of many medical groups, we have been able to reduce the costs of enhancing one of your group's most important means of communicating with your patients.
Credentialing Services
Credentialing is time consuming and frustrating for your staff. Let CTD take care of everything from HMO’s, PPO's, IPA's and Hospitals to license and DEA renewals.
Billing
Full Service Billing, Collections and Claims Follow up
CTD has built relationships with experts in revenue cycle management. If you think you may have room to improve, talk to one of our experts about full service billing collection and claims follow up services.
Customized Billing Services from Data Entry to Appeals
Talk to CTD about customized support services for every aspect of the revenue cycle.
Education Programs
Effective Front Desk Policies and Procedures
At CTD we know that the front desk is the first and last representation of your practice. It is also critical to your revenue. We designed this class to teach proper front desk etiquette and efficient front desk procedures.
Insurance 101
Keeping up with the ABC’s of insurance can be challenging. This introductory course is designed to teach the basics of insurance from IPA’s and HMO’s to referrals and preauthorization techniques.
Basic Anatomy
This self-paced anatomy and physiology course will cover all bodily systems. The material is presented in a practical and comprehensive manner. The focus of the course is on the need to know facts that must be understood in order to pursue any healthcare career or related education in the field of science. These easy to follow lessons are ideal for anyone requiring a solid understanding of how the human body works. Lessons will include the topics: The Skeletal System, The Muscular System, The Integument System, The Nervous System, The Sensory System, The Endocrine System, The Lymphatic System, The Respiratory System, The Cardiovascular System, The Digestive System, The Urinary System, and The Reproductive System.
Compliance (OSHA, HIPAA, Sexual Harassment Prevention)
As OSHA regulations become more and more complex, keeping a healthcare facility safe from blood borne pathogens and compliant with OSHA regulations can be time-consuming and confusing. Fortunately, we can help you streamline the process through our comprehensive OSHA Compliance program. The HIPAA Compliance course and training program provides doctors and their staffs with a simple route to compliance without spending endless hours researching HIPAA regulations, training employees, and rewriting documents, patient forms, and policy-and-procedure manuals. CTD also offers discrimination and sexual harassment prevention training and discrimination education in a variety of training formats and focus levels. These programs are ideal for office administrators, practice managers, office staff or physicians.
Management Boot Camp
This six-week course will give you a comprehensive overview of the essential concepts and skills required of today’s medical practice management professionals. After completing the course, you will have a solid foundation for launching a career in the industry. The course is not a substitute for years of experience, rather, it is designed to deliver basic knowledge and skills that should be enhanced with hands-on experience and continuing professional development.
CPR Training
CTD administers a Cardiopulmonary Resuscitation (CPR) Education Program which focuses on providing CPR training to targeted groups. The desired impact is to provide CPR training to providers, managers, and staff to improve the chance of survival from cardiac arrest for patients.
BLS/ACLS Programs
ACLS Course (Advanced Cardiac Life Support Course): Upon completion of this class the participant will know how to manage cardio respiratory emergencies by using the systematic ACLS guidelines of the American Heart Association (AHA). You will know how to evaluate and manage a sudden adult respiratory arrest, VF/VT arrest, asystole, pulseless electrical activity, bradycardias, stable and unstable tachycardias, acute coronary syndromes, and acute stroke.
BLS (Basic Life Support and CPR (Cardiopulmonary Resuscitation) Course for Health Care Providers): Upon completion of this class for the health care provider, the participant will be able to describe the links in the American Heart Association (AHA) Chain of Survival. This will include the call of 911, performing 1 and 2 rescuer CPR with rescue breathing using mouth to mouth, face shield, mouth to mask, and the bag mask device, and relieving foreign body airway obstruction for the adult, child, or infant victim.
